If the geolocation popup is not displaying for visitors, try these steps:
- Go to the app dashboard
- Ensure the popup is activated
¶ Clear browser cache and test in incognito mode
- Sometimes, stored cookies prevent the popup from appearing again.
- Open your store in an incognito/private browser window and test.
If the popup is not appearing as expected, check the Popup Display Preferences in the app settings:
- The popup will appear only if the visitor's location doesn’t match the store's market.
- If customers are already in the correct store, the popup won’t show.
- To test, try visiting the store from a different country using a VPN.
- The popup will appear for all visitors on their first visit, even if they are in the correct store.
- If a customer has already seen the popup, it won’t appear again unless cookies are cleared or the session expires.
Go to App Dashboard → Popup Display Preferences and select the preferred option.
- Go to Shopify Admin → Apps and verify that Geolocation Redirect Blaze is installed and active.
- If missing, reinstall the app from the Shopify App Store.
Some browsers block popups or tracking scripts. Test using another browser or disable ad blockers.
If the popup is set to display only for certain countries, test by using a VPN to simulate a visitor from an allowed country.
- Go to App Dashboard → Redirect Settings and check if rules are correctly configured.
- Ensure the correct country, currency, and language are assigned.
- Cached data may interfere with redirects. Open the store in an incognito/private window.
- Some browsers block location tracking.
- Enable location access in browser settings and try again.
GET IT ON
Shopify App Store
For any assistance with enabling or customizing the geolocation popup, please do not hesitate to contact us. Our team is ready to help and can even customize the popup for you to ensure it perfectly meets your needs.
Email us at support@blazeappsoncloud.com for any help required. We are here to support you in making the most out of the Blaze Geolocation Redirect app.